+. Adding to your everyday life

Shipping locally within Hong Kong is free of charge. International orders will be shipped by “Hong Kong Post registered mail/parcels” for tracking and delivery confirmation purposes.
 
All items ordered from our online store will be shipped within 14 working days from the date of payment. Shipping cost will be depending on country and distance package is being sent.
 
For Care.+ customize order for laptop or computer screens, please contact sales@phoenixplux.com for enquiry and order.
Production leadtime: 10 - 20 days upon customer confirmed screen measurements
Delivery time: shipped within 14 working days after production

Shipping and delivery times are based on business days (Monday to Friday), excluding Holidays. 

We are not responsible for any fees incurred by customs, tariffs, and taxes.  

We do not include the manufacturers/ brand name on the description. 

To follow your order, please use the tracking ID that sent to you in your confirmation e-mail.  Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage.  As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing items/accessories from your order, please contact our customer service team at  contact@phoenixplux.com